Applied service managers direct employee teams that can make or break a company?s reputation. They ply their skills in high tech, customer support, sales, IT, health care, and hospitality professions. It takes a unique combination of management skills and human relations expertise to run an applied service department effectively. You can learn much in a business management training program and, if you?re suited to the role, you can build a successful career.
According to the U.S. Bureau of Labor Statistics (BLS), service managers will be needed in food service, telecommunications, payroll, healthcare delivery systems, and financial organizations through the end of the decade. The BLS predicts strong growth for applied service openings in mid-level managing in the IT industry. You need to know a little of everything to thrive: from budgeting to hiring, from financial reporting to purchasing or materials planning. There are plenty of jobs for qualified managers.
Managing Your Training and Advancement
Many service managers advance in their corporate or government agencies. You can begin in sales or production and move into leadership roles with experience. But the better jobs will go to candidates who augment their workplace experience with higher education.
Training begins in business classes through community colleges or applied business schools. An associate?s degree in business management is a great way to begin. If you?re already working, your company may be willing to pay for your advanced training while you keep your day job. Many certification and management courses are offered through online programs as well as at campus-based schools. Consider moving ahead into BA or MBA in business and management programs.
Publish date: February 10, 2011