In this role, your job is to help customers troubleshoot whatever problems they are having. In most cases, you’ll work from a call center, and thus, will not have direct access to the computer in question. As such, you’ll need extensive knowledge in computers and software if you want to work in this field. A degree in computer science, programming, or engineering will certainly help, but most employers will also require on-the-job training as well. Each individual system is different so you’ll need to become an expert on whatever platform or program your company specializes in.
Publish date: January 15, 2009